At TakTel Dubai, we are dedicated to ensuring that your experience with us is as smooth and satisfactory as possible. If you have a warranty-related query, please follow the steps below to get the assistance you need.

How to Submit a Warranty Query

1. Prepare Your Details:

   • Order Number: Please have your order number ready, which can be found in your order confirmation email or receipt.
   • Product Details: Include the product name, model number, and a description of the issue you’re facing.
   • Proof of Purchase: If possible, attach a copy of your proof of purchase (receipt or order confirmation).

2. Contact Us:

   • Email: Send your warranty query to service@takteldubai.com. Include all the necessary details and any supporting documentation.
   • Phone: You can also call us at +971 55 1153328 or +971 55 4409332. Our customer support team will assist you with the next steps.

3. Response Time:

   • We aim to respond to all warranty queries within 2 business days. If your query requires further investigation, we will keep you updated on the progress.

4. Warranty Process:

   • Once we receive your query, our team will evaluate the issue and verify whether it is covered under warranty. If the issue is confirmed to be a manufacturing defect, we will guide you through the warranty claim process, which may involve a repair or replacement, depending on the product and manufacturer policy.

Common Warranty Queries

• What products are covered by warranty?
  All products sold by TakTel Dubai are covered by a manufacturer’s warranty, unless otherwise stated in the product listing. The warranty period may vary depending on the brand and type of product.

• How do I know if my issue is covered under warranty?
  Warranty coverage typically applies to defects in materials and workmanship. Issues such as screen malfunctions, charging problems, or functional failures are often covered. Accidental damage or misuse is not covered by the warranty.

• Can I return my product if it’s faulty?
  If your product is faulty and within the warranty period, we will assist you with a repair or replacement as per the manufacturer’s warranty terms. If the product is not repairable, a replacement will be provided.

• What happens if my warranty claim is denied?
  If your claim does not meet the warranty criteria, we will inform you of the reasons. In such cases, we can still help you with repair services at a cost if you choose to proceed.

For any further inquiries, our dedicated support team is always here to help. Don’t hesitate to get in touch if you have any questions regarding your warranty or need assistance with a claim.

Contact Us:

• Email: service@takteldubai.com
• Phone: +971 55 1153328 / +971 55 4409332

Thank you for choosing TakTel Dubai!