At TakTel Dubai, we are committed to delivering your orders quickly and securely. Here’s everything you need to know about our shipping and delivery process.

Delivery Areas

• We currently deliver across the United Arab Emirates (UAE).
• Delivery to remote areas may take slightly longer than standard timelines.

Delivery Timeframes

• Standard Delivery:
  Orders are delivered within 1-3 business days after order confirmation.
• Same-Day Delivery:
  Available in select areas for orders placed before 12:00 PM (subject to availability). Additional charges may apply.

Shipping Charges

• Standard Shipping:
  • Free for orders above AED 500.
  • AED 20 for orders below AED 500.
• Same-Day Delivery:
  Charges vary based on location and will be displayed at checkout.

Order Tracking

• Once your order is shipped, you will receive a tracking link via email or SMS. Use this link to monitor your order’s progress in real-time.

Delivery Process

1. Order Confirmation:
   After placing your order, you’ll receive a confirmation email with your order details.
2. Dispatch Notification:
   Once your order is dispatched, you’ll receive an email or SMS with tracking information.
3. Delivery Attempt:
   Our delivery team will contact you prior to delivery. If you’re unavailable, we’ll attempt delivery the next business day.

Important Notes

• Orders must be delivered to a physical address. We do not deliver to P.O. Boxes.
• Ensure someone is available to receive the package during the delivery window.
• If your package is undelivered after two attempts, it will be returned to us, and additional delivery charges may apply for redelivery.

Damaged or Missing Items

• If your order arrives damaged or incomplete, notify us within 24 hours of receiving the package.
• We will arrange for a replacement or refund after verifying the issue.

Contact Us for Assistance

If you have any questions about your shipment, feel free to reach out to our customer support team:

• Email: support@takteldubai.com
• Phone: +971-55 1153328

Thank you for choosing TakTel Dubai. We look forward to serving you!