At TakTel Dubai, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

1. Return Window:
   • Returns are accepted within 7 days of receiving the product.
2. Condition of Product:
   • The product must be unused, in its original condition, and returned with all accessories, manuals, and packaging.
   • Products with physical damage, scratches, or missing components will not be eligible for a return.
3. Proof of Purchase:
   • A valid receipt or proof of purchase is required to initiate the return process.

Non-Returnable Items

Certain products are not eligible for return, including:

• Products without their original packaging or accessories.
• Customized or personalized products, such as those with custom box packaging.
• Clearance sale or “as-is” items.

Process for Returns

1. Request a Return:
   • Contact our customer support team via email or phone within the return window. Provide your order details and reason for return.
2. Approval:
   • Once your return request is approved, we’ll provide instructions for returning the product.
3. Shipping the Product:
   • Pack the item securely and send it to the address provided.
   • Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon delivery.
4. Inspection and Refund:
   • Once we receive the product, our team will inspect it to ensure it meets the return criteria.
   • Refunds will be processed within 5-7 business days after approval.

Refund Options

• Refunds will be issued to the original payment method.
• For cash-on-delivery (COD) orders, refunds will be provided via bank transfer or store credit.

Exchange Policy

If you wish to exchange your product:

• Follow the return process to return the original product.
• Place a new order for the desired item.

Defective or Damaged Items

• If you receive a defective or damaged product, notify us within 24 hours of delivery.
• We’ll arrange a replacement or provide a full refund at no additional cost.

For further assistance, please contact us at:

• Email: support@takteldubai.com
• Phone: +971-55 1153328

Thank you for shopping with TakTel Dubai!