At TakTel Dubai, we understand that sometimes visiting our Service Center in person may not be convenient. That’s why we offer a Postal Repair Service to make repairs easy and accessible, no matter where you are. Whether your device has a technical issue or requires a replacement part, our Postal Repair Service ensures that you get the necessary support without the need to travel.

How Postal Repair Service Works

1. Submit a Repair Request

   • Contact Us: Reach out to us by email at service@takteldubai.com or by phone at +971 55 1153328 / +971 55 4409332 to explain the issue with your device. We’ll provide you with the necessary steps to proceed with the postal repair service.
   • Provide Details: Ensure you provide the make, model, and serial number of your device along with a brief description of the problem.

2. Shipping Your Device

   • Shipping Instructions: Once your repair request is confirmed, we will send you detailed instructions for securely packing your device. You will be responsible for shipping costs, but we will guide you on the best way to send the device to us.
   • Shipping Address: Send the device to our Service Center at the following address:
     [Insert Address]

3. Repair and Evaluation

   • Upon receiving your device, our skilled technicians will evaluate and repair the issue. We will notify you if any additional charges are required for repairs outside of warranty coverage.

4. Return Shipping

   • Once your device has been repaired, we will ship it back to you. Shipping costs for returning the repaired device will be covered by TakTel Dubai if the repair is covered under warranty. If the repair is out-of-warranty or chargeable, we will inform you of the shipping costs.

Key Benefits of Postal Repair Service

• Convenience: No need to visit the service center in person. Simply ship your device from the comfort of your home.
• Expert Repairs: Our technicians are highly skilled and can handle a wide range of issues, from hardware repairs to software troubleshooting.
• Safe and Secure: We offer guidance on packing your device safely for transport, ensuring it reaches us in good condition.
• Warranty Coverage: Repairs covered under warranty will be handled free of charge, including the return shipping.

Important Notes

• Ensure Backup: Please back up your data before sending your device for repair, as repairs may involve a reset or data loss.
• Repair Time: The average repair time for most devices is 5-7 business days after receiving the device. However, this may vary depending on the nature of the issue and the availability of parts.
• Damage During Shipping: TakTel Dubai is not responsible for any damage caused during shipping. We recommend using a reliable courier service that offers tracking and insurance.

Contact Us

If you have any questions about the Postal Repair Service or need help initiating a repair request, our team is ready to assist you.

Email: service@takteldubai.com
Phone: +971 55 1153328 / +971 55 4409332

Thank you for choosing TakTel Dubai—we are here to keep your devices in top condition!